Customer Care

Ordered the wrong design? Need some help with repair? We can help you with that.

Returns & Exchange

All purchases comes with a 7 day return or exchange. You may exchange for a different item or you may opt for store credit (up to 3 months) if you need more time to decide. Simply contact us directly to submit an exchange request.

* all exchanges/ returns must be accompanied with the original invoice

* all items must be in original sale condition (with tags)

* we regret that we are unable to accept exchanges for earrings due to hygiene reasons

Adjustments & Repairs**

We work with local companies to ensure all your Fefa items are well taken care of. If you need to adjust the size and lengths or repair a broken clasp, you may contact us to submit a repair request.

All repairs and adjustments may be subject to additional costs depending on the nature/ complexity of repair work.

** we regret that we are only able to accept repair requests for local orders only

General Enquiries

For any questions, concerns or just to say a quick hello, do reach out to us via our contact page or chat and we will get back to you as soon as we can. We would love to hear from you.